Frequently Asked Questions
Q: WHO MIGHT BENEFIT FROM TREATMENT AT RED RIVER BEHAVIORAL HEALTH SYSTEM?
Individuals who receive care in the hospital are likely experiencing an acute mental health crisis and need therapeutic or medicinal interventions to stabilize their condition. Inpatient hospitalization is appropriate for individuals who will benefit from a safe, structured, supervised environment.
Q: HOW LONG WILL YOU BE IN THE HOSPITAL?
An average length of stay in an inpatient treatment program is 7-10 days.
Q: HOW IS SOMEONE REFERRED INTO TREATMENT AT RED RIVER?
Red River welcomes referrals from healthcare professionals, case managers, community agencies, hospitals, schools, clergy, family members, friends, and patients themselves. Our 24/7 Access Department offers free confidential assessments for those seeking services and to help determine appropriateness for our inpatient level of care
Q: WHAT KIND OF STAFF ARE INVOLVED IN MY TREATMENT?
Red River uses a multi-disciplinary team approach to delivering inpatient care. In respect to each patient’s individual needs, a treatment team may consist of a Psychiatrist, Physician’s Assistant, Nurse Practitioner, Master’s Level Therapist, Licensed Social Worker, Registered or Licensed Nurse, Occupational Therapist, Licensed Addiction Counselor and Behavioral Health Technician.
Q: DOES INSURANCE COVER TREATMENT AT RED RIVER BEHAVIORAL HEALTH SYSTEM?
Red River works closely with our patients to determine all possible payment options. We are credentialed with insurance companies, managed care providers and county agencies to utilize any funding available. We also accept personal payment for individuals who do not have access to insurance. We are an approved in-network provider for most major insurance companies and are willing to do single-case agreements with those we are not.
Q: IS THERE ANY FAMILY INVOLVEMENT IN TREATMENT AT RED RIVER?
Mental illness affects the entire family. For this reason, Red River encourages family participation in treatment. Prior to discharging, adolescent patients participate in a family therapy session with the goal of enhancing support within the family system. A family session may also be arranged for adult patients, if requested. All other visitation (during designated visitation time) and treatment involvement must be approved by the patient’s treatment team and is determined with the patient’s best interests in mind.
Q: WHAT CAN I BRING WITH ME TO TREATMENT?
To ensure safety, all clothing and belongings are screened for appropriateness for our treatment units upon arrival. Patients are encouraged to bring a list of current medications (medication itself not necessary – we will provide), 3 changes of clothing (no strings, hoods, belts), a pair of soft soled shoes (no laces), personal hygiene products (cannot contain ethanol or ethyl alcohol) and books or leisure magazines. Food, drink or anything that may be considered dangerous is not permitted on the units. Excess clothing and/or other non-approved items will be sent home with family members or stored in a secure place until discharge. Money or other valuables are strongly discouraged.
Telephone Time & Visitation
Daily telephone times are available for family contact. Contact to child and adolescent patients must be initiated by authorized family members. We ask that family please limit calls to 5 minutes as other patients are also expecting calls from their family or support systems. Special telephone times may be reviewed on a case-by-case basis to meet family needs. Otherwise telephone time is designated to occur on or about the following times.
Visiting hours are generally for family members only. Exceptions are made on a case-by-case basis. We recommend that family members under the age of 12 not visit unless approved in advance by the treatment team. We also ask that family limit visitation to three visitors at a time. Due to infection control, no food or drink may be brought in during visitation. Flowers are acceptable in plastic containers but no other gifts are permitted.
Monday/Wednesday 5:00 pm – 6:30 pm
Saturday/Sunday 5:00 pm – 6:30 pm
CHILDREN & ADOLESCENTS
Tuesday/Thursday 5:00 pm – 6:30 pm
Saturday/Sunday 1:00 pm – 2:30 pm
Upon admission, your rights are presented to you and your personal representative (if applicable), in a manner and form that can be understood by you as the patient.
At RRBHS, all patients will be treated with dignity and respect. We take all appropriate actions to maintain an environment free from discrimination or harassment and from offensive or degrading remarks or conduct based on race, color, religion, sex/sexual preference, national origin, age, mental/physical disability, marital status, financial status or any other category protected by state or federal law.
- A patient has the right to receive a beneficiary notice of non-coverage and the right to appeal premature discharge.
- A patient has the right to participate in the development and implementation of his or her plan of care.
- A patient or his or her representative (as allowed under state law) has the right to make informed decisions regarding his or her care.
- A patient has the right to be informed about his or her health status, be involved in care planning and treatment, and be able to request or refuse treatment.
- A patient has the right to have a family member or representative of his or her choice and his or her own physician notified promptly of their admission in the hospital.
- A patient has the right to personal privacy.
- A patient has the right to receive care in a safe setting.
- A patient has the right to be free from all forms of abuse or harassment.
- A patient has the right to confidentiality of his or her clinical records.
- A patient has the right to access information contained in her or her clinical records with the supervision of the treating physician within a reasonable timeframe.
- A patient has the right to file a written grievance with the hospital, and to be informed of the grievance process.
- A patient has the right to formulate advance directives and to have hospital staff
and practitioners who provide care in the hospital comply with these directives.
- A patient has the right to be free from unnecessary seclusion and restraint.